Frequently asked questions?

Here are the most common questions we get asked. If we haven't answered your specific question please email us on

Accommodation listings

Why do I need to re-enter my info?
Who does Fossick list?
My details are incorrect. How can I change them?
I don't want to be listed, can you remove me?
It appears someone else has my page, what can I do?
How can I change the ownership of a listing?
What content do I have control over?
Can I claim multiple listings?

Adding content to the site

Should I just copy and paste my info from my website?
How many images can I add?
I'm having trouble adding images, can you help?
Can I add a video?


Why do I need reviews?
Should I respond to all my reviews?
If a guest was unhappy why didn’t they tell me?
How can I combat negative reviews?
How is my rating worked out?
I believe a review is false, what can I do?
How can I respond to a review?
Don’t reviews just give people a platform to complain?
How can I be sure they’ve even stayed here?